If I were playing a game of Zork, it might have been fun pressing 1, 2, 3, or 4, or entering random words to get to the next level, but I wasn’t playing Zork. I was just trying to fix a declined credit card transaction. Every time I get a phone number and no other option, no email, no chat, I know I’m doomed. I expect to be jerked around for a minimum of 30 to 60 minutes and eventually end up in a purgatory loop where I’m expected to know the magic incantation I must cast to reach the secret department.